Help Desk Analyst

It’s important for customers using the free support ticket system to be able to help themselves wherever possible. Customers generally prefer to find the answers, provided they can do so quickly, without having to contact a company technician.

WHD features an extensive, built-in database with answers to common questions. Customers can refer to this knowledge database to resolve their own queries, reducing the number of requests received by your team. This saves money and manpower.

Must know about the help desk analysts

In my view, the best thing about WHD is the service-level agreement (SLA) tracking and management utilities, which deliver alerts when an SLA breach is imminent. WHD can also send date-specific SLA reminders, helping you maintain SLA obligations and identify potential breaches before they wreak havoc on your system.

It’s worth noting, this free trouble ticket software is limited. The paid version comes with all the same functionalities, and more. 

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